First Line of Defense

Peace of Mind With Managed Assistance

Manufacturers maintain outstanding websites, large support organizations, pre and post-sales technical groups, and far-reaching distribution & channel partners. But managing proper relationships with multiple manufacturers can cost you a great deal of time, personnel, and effort.

As your technology partner, WEI operates as the First Line of Defense to manage these operations. We act as your liaison with all solution providers, saving you time and providing you with a single point of contact for all of your technology needs. As a trusted client we offer you:

      • 24 hour emergency support
      • Access to “advance swap” spares when available
      • Bypass of level one and level two service calls in emergency situations
      • Communication of manufacturer’s “go to market” strategy
      • Coordinated manufacturer visits and access
      • Coordinated multiplatform communication
      • Forwarding of technical alerts
      • Loaners and demos
      • Logging escalated service tickets for break/fix
      • Planning assistance for new product releases
      • Product life cycle guidance
      • Registration opportunities for maximum discount

 

To learn more about WEI’s “First Line of Defense” policy, please contact us.