800-296-7837
Manufacturers maintain outstanding websites, large support organizations, pre and post-sales technical groups, and far-reaching distribution & channel partners. But managing proper relationships with multiple manufacturers can cost you a great deal of time, personnel, and effort.
As your technology partner, WEI operates as the First Line of Defense to manage these operations. We act as your liaison with all solutions providers, saving you time and providing you with a single point of contact for all of your technology needs. As a trusted client we offer you the following:
- Registration opportunities for maximum discount
- Coordinated multi-platform communication
- Log escalated service tickets for break fix
- Coordinated manufacturer visits and access
- Access to‘advance swap’ spares when available
- Bypassing of level one and level two service calls in emergency situations
- 24 hour emergency support
- Forwarding of technical alerts
- Communication of manufacturer’s ‘go to market’ strategy
- Product lifecycle guidance
- Planning assistance for new product releases
- Loaners and demos
To learn more about WEI’s “First Line of Defense” policy, please contact sales@wei.com
