What does conducting business locally mean to you? A sense of community? Employment for your friends and family? Meeting vendors in person? Supporting the local economy?
WEI agrees with all those concepts, but what it means the most to us is that we have a real ability to deliver value to our trusted clients every day.
Spares Fulfillment and First Line of Defense – A service contract with a major manufacturer is usually a necessary expense, but still has service windows and response times that very often don’t match the urgency of your outage. WEI maintains a vast warehouse of hot spares and very often has what you need on the shelf. Our delivery vehicles and trained staff can often have you up and running before you hear back from the contract holder. Our staff can then help to launch the service ticket and the spare from our stock will be replaced by the manufacturer in a few days…with no expense to you.
24 Hour Service – Being local allows us to afford the offer of 24 hour service. Late in the day, after hours, the middle of the night, or on weekends and holidays, WEI staff can be reached for emergency assistance and spares fulfillment. No contract necessary.
Custom Packaging and Delivery – Vendors always getting your deliveries wrong or missing your delivery expectations? WEI delivers every day throughout the New England area in it’s own fleet of delivery vehicles. If you have special circumstances involved with your delivery…no dock, certain hours, contact required, limits on size, stairs, or prohibited packaging, WEI delivery personnel will make note and fulfill your requirements correctly every time.
A Face with the Name – Local service extends to the sales and engineering teams as well. Complex solutions require trust and collaboration. WEI sales and engineering personnel consider it part of the “WEI way” to meet frequently with clients and prospects at our place, your place, or at one of the many events scheduled throughout the year.
Seminars and Events – Webinars are nice and WEI uses them as well, but nothing beats a live seminar to get all your questions answered. Employing the WEI Knowledge Transfer Center, Proof of Concept Lab, or Demo Room, the engineering team at WEI schedules informative events throughout the year. Further customer appreciation and collaboration events are held at Red Sox, Patriot, Celtics, and Bruins games, as well as concerts, fishing boats, roadshows, restaurants and golf courses.